Maximum Number of Users Exceeded Message

Maximum Number of Users Exceeded Message

Table of Contents

  1. Introduction

  2. Explanation of this message

  3. Resolving this message

Introduction

It can occur where a user will try to log into JAS and will receive the following message:


                                                                                                                              Maximum number of USERS exceeded

Explanation of this message

This message means that either:

  1. The number of users logged into JAS are at its maximum, given the number of licenses purchased.

  2. Users have not logged out of JAS properly, causing sessions to be held open.

The following document explains how to clear inactive sessions that were not closed properly
and will also outline how to determine the number of users currently logged in.

Resolving this message

In JAS, access the Lock JAS program:

  • File

  • Lock Jas

Or press CTRL+L

The "Guid" column shows which users are logged in.

The "Logcount" column shows how many sessions that user has open.

Select "Force Relog" to refresh the user count.

The "Force Relog" and "Lock JAS" button will then be greyed out.

Once the program has finished running, these buttons will then
be reactivated.

  • If the number of users do not exceed the licenses purchased, click on "Exit" to close the screen and try logging back into JAS.

If you do not know how many JAS licenses your company has
purchased, contact Jonar Support; jonar@jonar.com.

Note: When you click on Relog, it can take a while for the program to
check users who are connected to VJSI.

  • You will know that the search is complete when the options on the screen become active and are no longer greyed-out.

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