Entering a Refund for a Customer in JAS

Table of Contents

1. Introduction
   
2. Setup
   1. Entering a non-cash adjustment
      
   2. Applying the payment
      

 

Introduction

If a payment needs to be refunded to a customer, a  non-cash adjustment should be made to correct the error. The following wiki explains how to create a non-cash adjustment, and apply the payment.

 

Setup

Entering a non-cash adjustment

In the main JAS menu, go to: A/R Processing Payments Non-Cash Adjustments
Enter the appropriate line items. In the note field, enter a note mentioning that the payment was an error. In this example, it is written "dupl. entry". Once complete, click on "Update".
A message will appear informing the user that the process has been completed and the batch number that was assigned to the transaction.

 

Applying the payment

In the main JAS menu, go to: A/R Processing Payments Apply Payments
Enter the appropriate account number. Click on "Select".
Choose the payment and the non-cash adjustment that was created. The total on the top right-hand corner will show as zero. Click on "Proceed".
Click on "Update".

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